General Terms and Conditions
For all orders via our online shop by Consumers and Business Customer, the following General Terms and Conditions apply.
A “Consumer” is any individual who concludes a legal transaction for a purpose not related to his business, trade or self-employed professional activity (Sec. 13 German Civil Code (BGB)). “Business Customer” is a Customer (whether an individual, company or partnership vested legal capacity) who enters into the relevant contract in the conduct of its business or its self-employed professional activity ((Sec. 14 (1) German Civil Code (BGB))
These General Terms and Conditions shall also apply to future business relations with Business Customers without referring to them again. If the Business Customer uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contract Partner, Conclusion of Contract
The sales contract is concluded with pantingo.com.
The presentation of the products in the online shop is not a legally binding offer but a non-binding online catalogue. You can initially place our products in the shopping bag non-binding and correct your entries at any time before submitting your binding order by using the correction assistances provided and explained in the order process. By clicking on the order button, you place a binding order for the products contained in the shopping bag. We will send you the confirmation of the receipt of your order by e-mail immediately after submitting the order.
It depends on the method of payment chosen by you when the contract is concludes with us:
As part of the payment service of PayPal Plus, we offer you various payment methods as PayPal services. After placing the order, you will be redirected to the website of PayPal. On this website, you can enter your payment details and confirm the payment order to PayPal. This will conclude the contract with us.
3. Terms of Delivery
In addition to the indicated product prices, shipping costs will be added. You can find out more details about the shipping costs in the offers.
The following payment methods are available in our shop:
As part of the payment services of PayPal Plus, we offer you various payment methods as PayPal services. You will be redirected to the website of PayPal. On this website you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the payment method PayPal, you have to be registered at PayPal or rather you have to register first and legitimise with your access data in order to pay the invoice amount. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instructon. You will receive further information during the ordering process.
We will send you a confirmation email after we have received your payment and we will send you your order as soon as possible.
5. Retention of Title
We retain legal title to any product supplied by us until the purchase price for such product has been fully paid.
6. Transport Damages
To Consumers the following applies:
If products with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the products to the forwarding agent, the carrier or any other person or institution designated to carry out the dispatch. Between traders, the obligation to examine and give notice of defects regulated in Sec. 377 German Commercial Code (HGB) shall apply. If you omit the notification regulated in Sec. 377 German Commercial Code, the products shall be deemed to have been approved, unless the defect was not identifiable during the inspection. This shall not apply if we have maliciously concealed a defect.
7. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply. For Consumers, the limitation period for warranty claims for used products is one year from delivery of the products. For Business Customers, the limitation period for warranty claims is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to Sec. 478 German Civil Code (BGB) remain unaffected.
The above mentioned provisions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
In the event of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal duties) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
9. Dispute Settlement
The European Commission provides a platform for online dispute resolution which you can find here: https://ec.europa.eu/consumers/odr/.
We are not obligated or do not agree to participate in a dispute resolution procedure before a consumer arbitration board.